Returns & Exchanges
We want you to be fully satisfied with your Billy Strings official merchandise, which is why we offer a 30-day return window for all unwashed and unworn apparel. If your gear doesn't fit or meet your expectations, our team is here to help you get it sorted quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the barcode is clearly visible to avoid any processing delays.
Receive Your Refund
After our warehouse inspects the returned goods, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing