Frequently Asked Questions
Everything you need to know about your Billy Strings order.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international orders may take 2-4 weeks depending on the destination.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please note that limited edition tour merchandise and sale items are considered final sale and cannot be returned.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their country.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I know what size to order?
Each product page includes a detailed size chart. Since we use various high-quality fabrics, we recommend measuring a favorite garment you already own and comparing it to our specifications for the best fit.